Refund & Returns Policy

Last Updated: September 2026

At Grandpa’s Resort & Swimming Pool, we understand that travel plans can sometimes change. This policy explains the cancellation, refund, and booking-related terms applicable to reservations made through our website.

1. Booking Confirmation

A booking submitted through our website is subject to room availability and confirmation by the resort.

Once a booking has been confirmed, the guest may receive a confirmation through the email address or phone number provided during the booking process.

2. Cancellation by the Guest

Guests who wish to cancel a confirmed booking should contact Grandpa’s Resort & Swimming Pool as soon as possible using the contact details provided on our website.

Refund eligibility may depend on:

• The cancellation date
• The check-in date
• The booking conditions applicable to the reservation
• Whether an advance payment has already been made

Any applicable cancellation charges will be communicated to the guest where required.

3. Advance Payment

If an advance payment is required to confirm a reservation, the amount and applicable conditions will be communicated to the guest before payment.

The refundability of an advance payment will depend on the cancellation conditions associated with the booking.

4. Cancellation by the Resort

In exceptional circumstances, Grandpa’s Resort & Swimming Pool may need to cancel a confirmed reservation due to circumstances beyond its reasonable control or operational reasons.

If the resort cancels a booking for which the guest has already made an eligible payment, the resort will communicate the available refund or alternative arrangement to the guest.

5. No-Show

If a guest does not arrive at the resort on the scheduled check-in date without prior cancellation or communication, the booking may be treated as a no-show.

Any refund in such circumstances will depend on the applicable booking and cancellation conditions.

6. Early Check-Out

If a guest chooses to leave the resort before the scheduled check-out date, a refund for unused nights is not automatically guaranteed.

Any refund or adjustment will be considered according to the applicable booking conditions and the circumstances of the request.

7. Changes to a Booking

Guests who wish to change their:

• Check-in date
• Check-out date
• Number of guests
• Room selection
• Other booking details

should contact the resort as early as possible.

Changes are subject to availability and may result in a change to the booking amount.

8. Refund Processing

Where a refund is approved, it will generally be processed using the applicable payment method or through the payment provider used for the original transaction.

The time required for the refund to appear in the guest’s account may depend on the payment provider or bank.

9. Non-Refundable Bookings

If a booking is specifically identified as non-refundable, the amount paid may not be eligible for a refund in case of cancellation, no-show, or early departure, except where required by applicable law.

10. Disputes and Special Circumstances

If you believe that your cancellation or refund request involves special circumstances, please contact us directly.

We will review the request based on the booking details and circumstances involved.

11. Contact Us

For cancellation, refund, or booking-related questions, please contact:

Grandpa’s Resort & Swimming Pool
Garhi Cantt, Dehradun
Vijeypur, Gopiwala, Gucchupani
Uttarakhand, India

Email: contact@grandpaaresort.com
Phone: +91 706 0310 888