Privacy Policy
Last Updated: September 2026
At Grandpa’s Resort & Swimming Pool, we respect your privacy and are committed to protecting the personal information you provide when using our website, making an enquiry, or submitting a booking request.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website or contact us, we may collect information such as:
- Name
- Phone number
- Email address
- Check-in and check-out dates
- Number of guests
- Room or accommodation preferences
- Information provided through enquiry or booking forms
- Any other information you voluntarily provide to us
We only request information that is reasonably necessary to respond to your enquiry, process your booking, or provide our services.
2. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiries and requests
- Process and manage booking requests
- Confirm your reservation
- Send booking-related emails or messages
- Contact you regarding changes to your reservation
- Provide information about your stay
- Improve our website and guest experience
- Maintain records necessary for our business operations
We do not use your personal information for purposes unrelated to your interaction with Grandpa’s Resort unless permitted or required by applicable law.
3. Booking Information
When you submit a booking request through our website, the information you provide may be used to check room availability and manage your reservation.
If an advance payment or security amount is required, payment-related information may be processed through the applicable payment service provider. We do not intend to store your complete card or banking credentials on our website.
4. Cookies
Our website may use cookies and similar technologies to improve functionality and provide a better browsing experience.
Cookies may help us:
- Remember certain website preferences
- Understand how visitors use our website
- Improve website performance
- Maintain essential website functionality
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Third-Party Services
Our website may use third-party services such as:
- Payment service providers
- Email services
- Website analytics services
- Maps or location services
- WordPress and related website services
These third-party services may process information according to their own privacy policies. We recommend reviewing the privacy policies of any third-party service you use through our website.
6. How We Protect Your Information
We take reasonable steps to protect the personal information submitted through our website from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
7. Sharing of Information
We do not sell or rent your personal information.
We may share information when reasonably necessary with:
- Staff or representatives involved in managing your stay
- Service providers who help us operate our website or booking system
- Payment providers when required to process a payment
- Government authorities or other parties when required by law
8. Your Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Ask questions about how your information is being used
To make a privacy-related request, please contact us using the details provided below.
9. Children’s Privacy
Our website is not specifically designed to collect personal information from children.
We encourage parents or guardians to supervise children’s use of online services and avoid submitting unnecessary personal information through our website.
10. Links to Other Websites
Our website may contain links to third-party websites or services.
Grandpa’s Resort & Swimming Pool is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Grandpa’s Resort & Swimming Pool
Garhi Cantt, Dehradun
Vijeypur, Gopiwala, Gucchupani
Uttarakhand, India
Email: contact@grandpaaresort.com
Phone: +91 706 0310 888